Charles Maund Volkswagen
- Customer Testimonials -
Thomas W Mccollum - 1991 Volkswagen Jetta
The Service Department at Charles Maund is one of the finest that I have been in. I like the way I am treated and the professional attitude that is displayed by the Service Consultant, and the warm smile from the cashier when I have to pay the bill. The Service Manager is very knowledgeable about the Volkswagen product.
Tara M Heavner - 2011 Volkswagen Tiguan
I leased an EOS from Tom Patton in 2008. Although I was happy with my Eos, Tom was the reason I chose to explore VW again when my lease was up. We are having our first child so the Eos was no longer an option. I also looked at Audis and Volvos but only Tom actually listened to me and what I was looking for (the Volvo salesman is still calling me trying to get me into a way bigger car than I am interested in). Tom never pressured me or made me feel stupid as some car salesmen do with women. I had a great experience with Tom back and 2008 and again, I have had a wonderful experience with Tom this time. I LOVE my Tiguan and am so glad that I was able to work with Tom again. I have already referred my friend Melissa who is looking to replace her Jetta to Tom and will continue to send people his way. Thanks for making it a great experience!!
Cory L Mayle - 2007 Volkswagen Jetta
Overall, I couldn't have asked for more. The car is beautiful and exactly what I was looking for, John was wonderful to work with, and the entire process was smooth and hassle-free. I will definately recommend John and Charles Maund to my friends and family!
Adelina Resendez - 2007 Volkswagen Jetta
Brant Hooks has always provided me with exceptional service! Charles Maund has a wonderful asset in their service department!
Jillynn G Shaver - 2012 Volkswagen Jetta
Tom was friendly, courteous and knowledgeable. It was a good experience buying a VW from Tom.
Graham S Ginn - 2011 Volkswagen Jetta
Tom and Will Todd were great. Jack spoke with me on the phone and shook my hand after the sale. Tom is a great asset to your dealership. Will Todd is sharp and extremely knowledgeable. He is a great asset as well and really taught me alot about the differences between Audi and VW.
William P Mccann - 2012 Volkswagen CC
I had a rather large list of manufacturers and models that I set out to compare. Not only was the V.W. CC the car that fit my performance criteria best but Charles Maund V.W. distinguished itself from the other dealerships that I visited in every way possible.
Wayne Kimes - 2012 Volkswagen GTI
Over the last 20 years, I've purchased many cars for myself and family members - My recent purchase at Maund VW was one of best car buying experiences I've had.
Julia Starkey - 2011 Volkswagen Tiguan
It's our third VW from Maund, always a good experience. Thanks to Kenneth Prewett, Service mgr. and to Gordon and Ken in sales.
Christine M Meengs - New 2010 Volkswagen Passat CC Lux
Tom and Gordon were great! I love my new CC!
Emily S Holman - New 2010 Volkswagen Jetta
Mr. Kim was an excellent sales consultant. Very authentic interactions, appreciated his honesty and straightforwardness.
Stephen P Newland - 2010 Volkswagen Jetta
Excellent hands off Internet sales staff.
Barry J Zeltner - New 2010 Volkswagen Tiguan
Thomas Patton and Marshall Reeves were exceptional to do business with. It was the best service I've received from any auto dealer, ever.
Pamela C Mcgaw - New 2010 Volkswagen Tiguan
I will tell you that my experience w/Maund was outstanding. Everything went smoothly and quickly which was great because I am not a big fan of car buying. I did drive from San Antonio to buy the vehicle because the two dealership here in San Antonio we terrible. I sent both internet inquiries and visited Ancira in person. Neither had the exact model I was looking for but both told me they would look for it. I found it interesting that I found it and neither of them did. One salesperson went as far as to offer to try and bring the vehicle to San Antonio on a trade "If I didn't say anything to your sales people". She did none of the work but wanted the commission and was certainly willing to take it from Tom Patton who did do the work and the follow up. Thank you for the experience. It is the first time I can say it was a good one and that I would recommend your dealership and Tom to any friends and family in the market. Not only that, I love my new car and so does everyone else who has seen it.
Lauren J Brown - New 2010 Volkswagen CC
The entire sales experience was terrific. This is my second VW purchase from Maund VW, and I appreciate the Internet Sales Team there. Keep up the great work!
Lezlie Boehme - New 2009 Beetle Coupe
Do you have a place where I can write a review on you. This was the best experience I have ever had in buying a car and you were wonderful. I love the Care as well as the car!!!!!!!!!!!!!!!!!!!!!! An yes 10's for sure thank you.
Jerilyn Green - New Beetle
I first encountered Maund VW on the internet. We shopped 3 other VW dealers in Austin and the surrounding area. Maund was outstanding in every way. Tom Patton is superb. My husband showed him a number that we were willing to spend to buy the car. He acted on it and came back and said, Yes. I had a 67 VW in Chicago and loved it. Now that my age is 67, it was time to feel young again. \" And I do. I love Hug-A-Bug. That is her name. My 67 was Freddie the friendly Volkswagen. I would recommend your dealership to anyone and everyone--especially if Tom is part of the deal. Thank you for a wonderful experience.
Krystal Bell - New Jetta SE
Tom was great. He made the car buying process very painless. I left the dealership feeling like I made the right decision and received a good deal. We were all winners. Thanks!
Christopher Seeker - 2010 Tiguan
We had exceptional sales service from Tom Patton! He was so very kind and informative, finding the exact car we were looking for without any bother to him. He was interested in our purchasing needs, and was receptive, available and conscientious in his assistance. Best car buying experience yet! Thank you, Tom!!!!!
Brian P Wild - New 2010 Jetta
It was our first time to buy a VW. I would buy from that dealership again it was a very good experience. ( Sold by Internet Team)
Matthew Stark - New 2010 Volkswagen Routan
Gordon Spencer and Marshall Reeves provided superb service from beginning to end. Because of this experience, I plan on buying my next car from Charles Maund VW.
Christopher S Chipman - New 2010 Volkswagen GTI
Great experience, wonderful car. Thanks. (Sold by LANE SEYMOUR)
Mary Herrick - New 2010 Jetta TDI Sportwagen
My Sales Consultant Ken Reeher was so considerate of our desired model and color that he took the one vehicle that satisfied our wants out from under one of his colleagues, who had been driving awesome/day experience with Ken, my new car salesman. He was very professional and recognized the model of Volkswagen MOST APPROPRIATE for me not any model or the most expensive model, or one to just make a quick sale! My Jetta TDI Manual was explained in detail by Ken's deskmate----------the Maund internet saleman named Gordon. Gordon was professional, amiable and reviewed the details of my new Jetta TDI Sportwagon------------was patient, and answered all of my questions, addressing every aspect of my new Jetta TDI. I LOVE THIS CAR AND AM SO GLAD I MADE THE LEAP TO THE VW FAMILY!
Trevor Rosson - 2010 Jetta
Thanks for a great experience. My sales consultant Brad made the purchase easier than I had expected. I felt very comfortable and would recommend him to my friends who are in the market for a new car. He wasn't pushy at all and gave me straight forward answers to my questions.
Elizabeth Townsend - New VW 2010 Eos
Lane is an excellent sales person. This is my second new car purchase of a VW from your dealership, and I bought a VW again due to the fine service I received.
Marc Mulzer - New Jetta Sportwagon
Hello Charles Maund VW team, I just wanted to let you know the buying experience with Carlos Rosas was excellent. He was very knowledgeable, not pushy but honest in his consultation, very forthcoming and overall excellent to work with. He found exactly the car we were looking for and got it for us at the right price. We are thrilled about our new 2010 Jetta SportsWagen and will definitely recommend the dealership to our friends. Thanks again for making our search for a new car a pleasurable and easy experience!
Sandra Laird - New 2010 Jetta
The experience was great, the best I've experienced for a new car purchase.
Katie Myers - Service Department Visit
Julian helped me and he went above and beyond. He let me know everything when I dropped off the car and was very thorough. I would recommend this dealership to anyone! Thank you so much for the great service from start to finish!
Daryl Jenkins - New Eos
This past weekend, I purchased a new 2009 Eos from Brad White. Just wanted to let you know that Brad was a great help in getting us in this car. He was friendly, knowledgeable about the product and knew the current inventory. That last part is important because we had originally come in to buy/lease the 2010 Eos Komfort. When our expectations on payments didn’t quite match up, he suggested the 2009 Eos Lux. It all worked out and we love our new car. We have purchased many cars over the years and I have been a new car salesman in the past so I appreciate that Brad knew his “stuff”. He was very professional and I would not hesitate to recommend Maund VW because of Brad. By the way, I live 2 minutes from Hewlett VW and chose to come back down town to deal with you guys. We will definitely buy from Brad again in the future. Also enjoyed dealing with Marshall in the Business office. He worked to get us the best interest rate possible, had the paperwork ready when we came back, and gave us some good advice about carrying Gap insurance.
Michael Walker - 5/07/2010 Service Department visit for his 2002 Volkswagen EuroVan
My service adviser Brant Hooks exceeded expectations.
Amy R Lasalle - 5/10/2010 Service Department visit for her 2003 Volkswagen Passat
I have worked with the service advisers at your dealership for many years now. Brandon, Brant and Julian are always accommodating and explain everything. No surprises. I wanted to say that I also think your service cashier is very personable.
Kyna Torres - 5/11/2010 Service Department visit for her 2005 Volkswagen Beetle
Brant in service wad fast straight forward and showed interest in resolving my issues.
Mariano Camarillo - 5/13/2010 Service Department visit for her 2000 Volkswagen GTI
My past few experiences with the service staff has been excellent, especially Brandon and Brent.
Kimberly J Melancon - 5/14/2010 2007 Volkswagen Eos
Brant is just wonderful to work with. He is both professional and friendly and remembers me on sight.
Charles Roeckle - 5/13/2010 Service Department visit for her 2002 Volkswagen Passat
Burt did a great job of identifying and solving what had been a persistent problem. I really appreciate the great service.
Suzanne H Scrugg - New 2010 Volkswagen Jetta
I was very happy with my experience at your dealership...the salesman was very helpful...and very pleasant. I love my car!!
Tobias Hotchkiss - New 2010 Volkswagen Jetta
Tom Patton was the best salesman I have ever dealt with. His personable skills were an invaluable asset to my car buying experience. He was considerate of my time and my wants. I would highly recommend Tom to anyone looking to buy a car as he simply is one of the best.
William Stutts Jr - 5/24/2010 Service Department visit for his 2003 Volkswagen Passat
The service level provided was not just "good" but "exceptional." Brant Hooks is knowledgeable, communicates well and timely, and goes out of his way to accommodate customers' schedules. Mr. Hooks is a first-rate representative for the company and his approach makes a positive difference. Thanks for providing the opportunity to pass on these views.
Gustav O'Keiff - 5/18/2010 Service Department visit for his 2001 Volkswagen Jetta
Excellent and courteous service. Extremely considerate of my needs to keep my 10 year old car in good working condition. Experiences with service motivate me to consider a car from this dealership when I need one.
Chris Grimshaw - 5/31/10 Service Department visit for his 2003 Volkswagen Passat
Brant is an excellent service adviser. I've had VW's my entire life and he is the best person I've ever dealt with in the VW family.
Daniel J Flaherty - New 2010 Volkswagen Jetta
We loved buying on line. We had done our research and it was the easiest car purchase we have ever made!
Michael Richards - 5/31/10 Service Department visit for his 2004 Volkswagen Passat
I contacted Maund Volkswagen when I began experiencing engine problems while on vacation near Austin. I spoke directly to Tommy Stolle by phone and explained that I was on vacation with my family, 200 miles from home when my cars engine light went on and the car began idling rough. Tommy took a personal interest in my situation and advised that he would fit me in as soon as I could get to the dealership. Once I arrived at the dealership, Brant Hooks immediately appeared, took my information, checked-in my car and even recommended restaurants where I could have lunch with my wife and kids while we waited for the repairs to be completed. Within an hour I received a call from Brant letting me know that my car had been repaired and was ready to be picked-up. Tommy Stolle and Brant Hooks displayed a level of Customer Service, Efficiency and Professionalism beyond anything I have ever experienced in my 30+ years as a car owner! In short, the service provided by Maund Volkswagen was PHENOMINAL and I have already recommended this dealership to my friends and family in Austin. Thank you Tommy & Brant!
Wade T Hoage - 6/14/2010 Service Department visit for his 2005 Volkswagen Jetta
Julian and Brandon are the best service writers I have ever worked with. Feel fortunate they are your employees. I can not express the level of professionalism and knowledge of the product they represent. When I have a question, and I have had many, they know all the details without having to waste time looking things up. They are not just service writers; they are my teachers who help me to better understand and care for my incredible 05 Jetta TDI wagon. Good work guys.
Wade James Dearman - New 2010 Jetta
I very much enjoyed the sales person Will Todd. Your dealership is run professionally and is a friendly place to shop.
Jeane Goldsmith - 6/26/2010 Service Department visit
Dealing with Julien is always a pleasure. I feel respected and he always takes the time to explain both the how and the why. After past experiences at other repair shops, this is a breath of fresh air. Kudos to you and him.
Marvin Kanter - 6/29/2010 Service Department visit
Julian, my consultant, was professional from start to finish. He has good people skills and told me everything that was to be done. At pick up time he went over the work sheet and once again explained the work that they did.
Dale Steffek - 6/18/2010 Service Department visit
The service department is the best I have ever been to.
Marlene Rios - 6/30/2010 Service Department visit
Brandt is one of the best service advisers there! Very knowledgeable and up to date on current products coming out. He has made my life that much easier and hassle free. Keep up the great work!
Robert Albanese - New 2010 Tiguan
The demeanor of my salesman Tom Patton was very good and low key. Good job all the way around. The gift bow and balloons were a nice and appreciated special touch. Thanks again!
Edward J Barragy - New 2010 Volkswagen Jetta TDI
The sales team there was great. I was particularly impressed with their knowledge of the volkswagen technology & they were able to explain it\'s advantages vs alternatives. TDI, tiptronic, etc.
Courtney Hinderer - New 2010 Volkswagen Jetta
I was very impressed by the car buying experience with Gordon. He was professional, yet still friendly, down-to-earth, and helpful. He was not pushy at all and it was a pleasant experience.
Anthony Baragas - New 2010 Volkswagen Golf
Will Todd was very informative and friendly. Usually in my experience, car buying is stressful and unpleasant, but not this time! I love my new car!
Linda Rassinier - 7/15/2010 Service Department visit for her 2006 Volkswagen Jetta
My service rep, Brant, was awesome. I called at 1:30 p.m. for a 30,000 mile inspection and the ignition recall. He said I could come right away. He was efficient and courteous and knowledgeable, Gold stars for Brant. Katie, the receptionist, was wonderful. I got lost coming to Maund and called her. She pulled up her GPS on her cell and guided me to their. Then I got lost going home back to La Grange. I called her quite upset and she again patiently guided me to the right places to turn and exactly how to get there. I was amazed and so thankful that she took the time to help me so much. She also gets gold stars. I cannot be grateful enough for her help. I had a great experience at Maund! Except for getting lost (my fault entirely)... Congratulations on a perfect service visit for me.
Catherine Butterworth - 7/30/2010 Service Department visit for her 2004 Volkswagen Jetta Brandon has helped me during my previous visits as well as my most recent and once again I am very pleased with his service and communication! He always has a great upbeat attitude which is always refreshing to see in a customer service environment. He is always honest and up front with me. I really appreciate having someone like Brandon take care of me while I'm doing something like getting my car fixed! Be sure to keep him around! :)
Courtney Mallett - New 2010 Volkswagen CC
The entire staff at Charles Maund played a significant role in the decision to purchase another VW. I would (and have) recommend them to anyone who is in the market for a new car.
Emily Evans - 7/23/2010 Service Department visit for her 2003 Volkswagen Beetle
Burt took the time to really explain all the steps needed to get my oil changed and my car ready for inspection. He worked quickly and efficiently and always with a big smile. When I had a time constraint, he got me out early! I will gladly come back here and recommend your service department to friends. Thumbs up for the parts department too.
Robert W Eaken - Service Department visit for his 2010 Volkswagen Jetta
Service was excellent and Burt Pohlmann handled everything for me very satisfactorily. Keep up the good work.
Robbie Serpico - 9/3/2010 Service Department visit for his 2009 Volkswagen Tiguan
I personally, have been a customer of Maund for over 20 years...from Oldsmobile to Cadillac to VW. I've always been treated with the utmost respect and courtesy. Even though I no longer live in Austin, I will continue to purchase cars, and maintain them, through Maund.
Sara Marie J Sargent - New 2010 Volkswagen Jetta TDI
Ken was so great to work with. I\'m almost sad my car will last so long because I won't be able to work with him again soon. Both he and the dealership will be highly noted to everyone I know. It was a fantastic experience!
Kerrie Lewis - 9/20/10 Service Department visit for her 2006 Volkswagen Beetle
Burt Pohlman is an absolute credit to your company. It is ALWAYS a pleasure to work with him when it comes to my car.
Ann Lindsey Conn - 9/22/2010 Service Department visit for her 2006 Volkswagen Jetta
Brant Hooks has always made me feel valued and appreciated as a customer, and once again I felt assured that my vehicle was being maintained in the best way possible. Also, I've never felt that he was trying to get me to do unnecessary work on the car. I trust Brant and that makes getting the car serviced a lot easier.
Kevin J Halpin - 2012 Jetta
Maria and I found everyone, Jack Price, George, Ken and Marshall all extremely helpful, considerate and professional> I will certainly recommend Charles Maund VW to anyone and will definitely return for our next vehicle!! Your team is exemplary and what all dealers should strive to represent.
Mieca Johnson - 2010 Jetta Service visit.
I love Guy! He's fantastic! He went out of his way to make me feel comfortable. I always feel like family with him. I can't thank him enough-- not just for the excellent work the team completed on my vehicle, but also for being treated like a customer who matters. I love Maund Volkswagen!