Volkswagen Drive Easy Warranty & Protection Plans

Volkswagen Drive Easy

Vehicle Service Protection 


Unexpected expenses won’t know what hit them.


It’s no fun to get blindsided by an unexpected repair. And even less so when you have to foot the bill. Volkswagen Vehicle Service Protection (VSP) helps protect you from unanticipated expenses and the costs that come with them. How? By delivering benefits beyond your factory warranty program, with coverage options for mechanical repairs that include parts and labor up to 10 years or up to 150,000 miles.1 Pay nothing on covered repairs other than the deductible you select.


Protection, personalized for you 


Your participating Dealer will guide you through our three available Vehicle Service Protection plans2 to help you determine which level best suits your vehicle and personal needs: 


Powertrain coverage includes your vehicle’s engine, transmission, transaxle or transfer case, drive axle(s), and certain hybrid/electric components. 


Gold coverage encompasses Powertrain coverage, plus front and rear suspension, climate control, fuel, electrical, and certain additional hybrid/electric components. 


Platinum exclusionary coverage includes all mechanical parts of your vehicle in the event of a mechanical breakdown, unless they are specifically listed as “not covered” (i.e., maintenance items such as spark plugs and wiper blades, as well as items such as trim pieces, upholstery, and body panels).


Additional benefits: 

• You’ll receive genuine Volkswagen parts4 and service for your vehicle 

• Nationwide service available at all participating Volkswagen Dealers or other authorized service providers

• 24-hour roadside assistance with enhanced roadside benefits, including battery service, flat tire assistance, fuel5 or fluid delivery,6 and lock-out out assistance up to $100 per occurrence 

• Towing reimbursement of up to $100 to your nearest Volkswagen Dealer or authorized service provider

• Rental car reimbursement up to $35 per day for up to ten (10) days if required

• Trip interruption coverage up to $200 per day for a maximum of five (5) days if required for a total benefit of $1,000 per occurrence7, 8

• Deductible options of $0, $100 disappearing,9 $100, and $250 per visit 

• Transferable for a $50 fee if you sell your vehicle to a private party

• Cancelable at any time; after 30 days, subject to a $50 fee10


---------------------------------------------------------------------------------------------------------------------------------------


Coverage exclusions may apply 3

• Mechanical breakdowns covered by your vehicle’s manufacturer’s warranty 

• Mechanical breakdowns caused by accident, collision, vandalism, or weather related conditions 

• Mechanical breakdowns caused by lack of maintenance or pre-existing conditions



1 Vehicle Service Protection coverage runs concurrently with any applicable manufacturer’s warranties. In Warranty plan expiration is measured in time/miles from the Manufacturer’s Original In Service Date and zero (0) miles. Out of Warranty plan expiration is measured in time/ miles from the Agreement Purchase Date and the Current Odometer Reading. Terms available up to 10 years/150,000 for MY 2018 and newer. Terms available up to 10 years/120,000 for MY 2017 and older. 2 Please consult your Agreement for all available Vehicle Service Protection plans3 Additional exclusions may apply. Please consult your Agreement for specific coverage details, including limitations and exclusions. 4 Any necessary replacement parts will be replaced using original equipment manufacturer (OEM) or OEMapproved parts. 5 Due to a covered mechanical breakdown, up to three (3) gallons of fuel delivered up to three (3) times per calendar year at no additional cost. 6 An emergency supply of oil, fluid and water will be delivered if the Member is in immediate need. Payment for these fluids is the named Member’s responsibility, due upon delivery. 7 Due to a covered mechanical breakdown. 8 Trip Interruption coverage is not available to residents of California or New York. 9 $100 disappearing deductible will be waived if repairs are made at the selling dealership. 10 Please consult your Agreement for complete cancelation rules, including state-specific cancelation rules.

Guaranteed Asset Protection

How GAP helps protect your investment: 


Here’s an example of how you are protected by a GAP product if the vehicle is declared a total loss:1 


Insurance assessment of vehicle market value at time of total loss $26,000 

Primary insurance deductible $1,000 

-----------------------------------------------------------

Market value of vehicle less primary insurance deductible $25,000 

Outstanding finance agreement balance at time of total loss, assuming all payments were made on time $30,000 

-----------------------------------------------------------

Potential amount you owe = $5,000

Potential amount waived by GAP – $5,000 

Out-of-pocket expenses with GAP $0 


The example above is for illustrative purposes only. Actual GAP waiver benefit calculations will vary based on your specific circumstances and may not result in a GAP waiver benefit. Primary insurance deductible coverage is available up to $1,000, and may not be available in all states.



GAP is not available for purchase on a leased vehicle.


---------------------------------------------------------------------------------------------------------------------------------------


Coverage exclusions may apply 4: 

• Any amounts or terms exceeding the program maximum limits listed under “GAP benefits”, or in your GAP Addendum 

• Any amounts owed on your vehicle financing resulting from late fees, due date changes, or from missed, delinquent, or skipped payments • Total losses resulting from dishonest, fraudulent, or illegal acts (such as DUI) by customer, customer’s family member, or other person acting under customer’s authority 

• Vehicles used for competitive racing or for a prohibited commercial purpose, including, but not limited to, rideshare services 

• If the customer has refinanced the original vehicle finance agreement or the original covered vehicle 

• The following deductions taken by the primary insurer: prior damage, salvage, missing items, excess towing, custom equipment, and storage



1 Please consult your GAP Addendum for details. GAP programs vary by Dealer/lender/state of purchase. Maximum eligibility limits and exclusions apply. Note that you remain responsible for past-due payments, late fees, and other charges on your finance agreement, and any other amounts that are not covered by the GAP product. 2 Primary insurance deductible coverage is not available in all states. See state-specific provisions in your GAP Addendum for complete details. 3 Please consult your GAP Addendum for complete transfer and cancelation rules, including state-specific transfer and cancelation rules. 4 Additional exclusions may apply. Please consult your GAP Addendum for specific coverage details, including limitations and exclusions

Tire & Wheel Protection

Tire & Wheel Protection 

with Optional Cosmetic Coverage 


Keep on rolling. 


Because the softest parts of your Volkswagen have the hardest job, we offer Volkswagen Drive Easy Tire & Wheel Protection with Optional Cosmetic Coverage. If your tires or wheels are ever damaged due to road hazards such as metal, nails, glass, debris, or potholes, we’ll repair or replace them for up to seven years. Tire & Wheel Protection with Optional Cosmetic Coverage offers you the optional coverage of cosmetic repair, so your new vehicle can continue to look good for years to come.


Tire & Wheel Protection benefits: 

• Repair or replacement of a tire if structurally damaged due to a covered road hazard 

• Replacement of a wheel if road hazard damage prevents the wheel from sealing to the tire or maintaining the tire manufacturer’s air pressure specifications 

• Approved costs associated with the repair or replacement of tires and/or the replacement of wheels, including labor charges, mounting, balancing, valve stems, and taxes

• Replacement OEM or aftermarket tires and wheels during your agreement term, if they meet the manufacturer’s size specifications 

• Reimbursement of towing expenses up to $100 per occurrence in the event of covered road hazard damage

• Transferable for a $50 fee if you sell your vehicle to a private party 

• Cancelable at any time; after 30 days, subject to a $50 fee2 


Optional Cosmetic Coverage adds: 

• Cosmetic wheel repair for damage such as nicks and scrapes 

• Cosmetic wheel repair is limited to sanding, painting, or refinishing the wheel without the need to apply additional material or bend/straighten the wheel 

• Cosmetic wheel repair is limited to a total of eight (8) individual wheel repairs during the agreement term 

• No deductible for cosmetic repairs 


Additional benefits:

• No mileage limitations

• No limit to the number of structural damage claims

• No deductible



Tire & Wheel Protection with Optional Cosmetic Coverage is available only at the time of vehicle purchase as part of a Multi-Coverage Protection Option or as a stand-alone product.


---------------------------------------------------------------------------------------------------------------------------------------


Coverage exclusions may apply 3

• Damage to tires with less than 3/32" tread depth at the lowest point on the tire at the time of damage 

• Cosmetic damage to tires

• Cosmetic damage to chrome wheels and/ or chrome-clad wheels, even if Optional Cosmetic Coverage is purchased 

• Damage caused by vandalism 

• Repairs or replacements made without prior authorization 

• Damage caused by road conditions (such as uneven lanes or metal plates) found in construction zones or construction sites 

• Failures from normal wear and tear, improper wear, or dry rot



1 Tires and wheels will be replaced using original equipment manufacturer (OEM) or OEM-approved parts. 2 Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules. 3 Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.

Dent Protection

Dent Protection 


Fall in love all over again. 


No matter how carefully you drive or park, sooner or later your Volkswagen will get its first dent or ding. But thanks to Volkswagen Drive Easy Dent Protection, imperfections such as dents and dings don’t have to be permanent. In fact, the paintless dent repair process removes door dings and minor dents without harming your vehicle’s paint job. 


Value and Convenience 


Besides damaging the beauty of your vehicle, dents and dings may also reduce its resale or trade-in value. With your convenience in mind, repairs can be performed at the Dealership, your home, or your workplace with no out-of pocket costs.


Dent Protection benefits: 

• Permanent removal of door dings and minor dents without harming the vehicle’s factory finish 

• Repair of dents and dings, no larger than four (4) inches in diameter, that are within an accessible area on a body panel of your vehicle 

• Hail damage covered up to the lesser of your comprehensive damage deductible, if a claim was filed with the primary insurer or $1,000 per incident 1

• Transferable for a $50 fee if you sell your vehicle to a private party

• Cancelable at any time; after 30 days, subject to a $50 fee 2


Additional benefits: 

• No mileage limitations 

• No limit to the number of occurrences 

• No deductible



Dent Protection is available only at the time of vehicle purchase as part of a MultiCoverage Protection Option.


---------------------------------------------------------------------------------------------------------------------------------------


Coverage exclusions may apply 3

• Dents or dings that are larger than four (4) inches in diameter 

• Dents or dings that cannot be repaired by the paintless dent repair process 

• Damage caused by vandalism

• Repairs that will affect or damage the vehicle’s paint or finish



1 Hail damage coverage is not available in all states. 2 Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules. 3 Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.


Windshield Protection

Windshield Protection 


See your windshield in a whole new light. 


Minor chips and cracks caused by rocks and road debris aren’t just distracting and unsightly. They can actually undermine the integrity of your windshield. If you need a repair, the advantage of having Volkswagen Drive Easy Windshield Protection1 is clear to see.



Windshield Protection benefits: 

• Repair of chips and cracks in the front windshield caused by propelled rocks or other road hazard debris 

• Unlimited repairs of the front windshield during the coverage period2 

• Convenient repairs performed at the Dealership, your home, or your office 

• Transferable for a $50 fee if you sell your vehicle to a private party 

• Cancelable at any time; after 30 days, subject to a $50 fee3 


Additional benefits: 

• No mileage limitations 

• No limit to the number of occurrences 

• No deductible 


Windshield Protection is available only at the time of vehicle purchase as part of a Multi-Coverage Protection Option. 


---------------------------------------------------------------------------------------------------------------------------------------


Coverage exclusions may apply 2

• Damage to areas other than the front windshield 

• Stress cracks or cracks over six (6) inches 

• Damage caused by hail, vandalism, or neglect 

• Damage that, if repaired, would result in an obstruction of the driver’s line of sight 

• Replacement of the front windshield


1 Windshield Protection is not available in Florida. 2 Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions. 3 Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules


Key Protection

Key Protection 


Lost your keys? Not a problem.


Lost or damaged vehicle key fobs and remotes can cost hundreds of dollars to replace. That’s why it’s a good option to get Volkswagen Drive Easy Key Protection. Whether your keys are lost, damaged, stolen, or locked inside your car, we’ve got you covered. 


Key Protection benefits: 

• Replacement of the covered vehicle key/ remote if lost, damaged, or stolen, up to $800 per occurrence 

• Lock-out assistance to unlock the vehicle if your vehicle keys are lost, damaged, or stolen, up to $100 per occurrence 

• Transferable for a $50 fee if you sell your vehicle to a private party 

• Cancelable at any time; after 30 days, subject to a $50 fee1 


Additional benefits: 

Service beyond your car 

• If the vehicle key/remote is lost, damaged, or stolen, towing assistance will be provided to the nearest registered service facility, up to $100 per occurrence 

• Taxi/rental vehicle/public transportation reimbursement, up to $75 per occurrence 

• Home Lock-Out Assistance benefit includes2

- Locksmith services up to $100 per occurrence 

- Coverage for up to three (3) replacement house keys during the membership term, up to $75 per replacement key 

• Replacement benefit for additional non programmable keys on the key ring, such as RV/trailer keys and office keys, up to $250 per occurrence 

• Emergency message relay for up to three (3) emergency contacts 

• No mileage limitations 


Key Protection is available only at the time of vehicle purchase as part of a Multi-Coverage Protection Option or as a stand-alone product. Key Protection may not be available in all states. Please see your Dealer for more information.


---------------------------------------------------------------------------------------------------------------------------------------


Coverage exclusions may apply3

• Replacement keys, if you did not receive two (2) master keys at the time of purchase/lease of the vehicle 

• Replacement keys, if the damaged keys are covered by the manufacturer’s, repairer’s, or supplier’s warranty or recall 

• Any replacement keys made without prior authorization 


1 Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules. 2 Home Lock-Out Assistance may not be available in all states. 3 Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.


Term Protection

Term Protection 


Don’t get worn down by everyday wear. 


The premium performance of your Volkswagen requires a lot of precision moving parts, such as brake pads, engine belts, and windshield wiper blades, that will need to be replaced when they wear down. Non-moving parts such as your battery need to be replaced too. And don’t forget about all the fluids that need flushing and topping off. Everyday wear is where Volkswagen Term Protection comes into play. This optional service plan covers parts and labor for routine procedures for up to four years or 60,000 miles, with no deductible the entire time.1


Term Protection benefits: 

Covered components2 

• Brake pads Covers one (1) replacement set of front and rear brake pads 

• Battery Covers one (1) replacement battery 

• Belts and hoses2 Covers replacement of most major engine belts and hoses 

• Windshield wiper blades Covers one (1) replacement set of wiper blades and/or inserts 

• Wheel alignment Covers one (1) wheel alignment 

• Diagnostics and fluid replacement Included in conjunction with all covered repairs 


Additional benefits: 

• Exclusionary Mechanical Breakdown coverage includes all mechanical and electrical parts, unless specifically listed as not covered in the Exclusions section of the Agreement 

• Rental car reimbursement up to $35 per day for up to ten (10) days if required

• Trip interruption coverage up to $200 per day for up to five (5) days if required3 

• Transferable for a $50 fee if you sell your vehicle to a private party 

• Cancelable at any time; after 30 days, subject to a $50 fee4 

• No deductible


---------------------------------------------------------------------------------------------------------------------------------------


Coverage exclusions may apply5

• Mechanical breakdowns covered by your vehicle’s manufacturer’s warranty 

• Mechanical breakdowns caused by accident, collision, vandalism, or weather related conditions 

• Mechanical breakdowns caused by lack of maintenance or pre-existing conditions 

• Carbon/ceramic brake pads


1 Term Protection coverage runs concurrently with any applicable manufacturer’s warranties. 2 Please consult your Customer Agreement for a complete list of covered components. 3 Due to a covered mechanical breakdown. Please consult your Customer Agreement for complete terms and conditions. 4 Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules. 5 Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions


CPO Vehicle Service Protection

CPO Vehicle Service Protection 


Unexpect the unexpected. 


We have good news, and great news. The good news is, when you buy a Volkswagen through the Certified Pre-Owned (CPO) program, your vehicle is covered by a manufacturer CPO warranty. And the great news? That peace of mind can now be expanded. The optional Volkswagen CPO Vehicle Service Protection plan delivers coverage up to seven years or 100,000 miles.1 In addition, you’ll also receive roadside assistance, towing, rental car reimbursement and trip interruption coverage if needed.



Options, personalized for you 


Three CPO plans2 are offered to meet your individual needs. Choose the coverage that best fits your lifestyle and driving needs. Talk to your Volkswagen Dealer today to discuss options to keep you moving forward. 


Powertrain coverage includes your vehicle’s engine, transmission, transaxle or transfer case, drive axle(s), and certain hybrid/electric components. 


Gold coverage encompasses Powertrain coverage, plus front and rear suspension, climate control, fuel, electrical, and certain additional hybrid/electric components. 


Platinum exclusionary coverage includes all mechanical parts of your vehicle in the event of a mechanical breakdown, unless they are specifically listed as “not covered” (i.e., maintenance items such as spark plugs and wiper blades, as well as items such as trim pieces, upholstery, and body panels). 


Deductible of $50 per visit


Additional benefits: 


• You’ll receive genuine Volkswagen parts4 and service for your vehicle 

• Nationwide service available at all participating Volkswagen Dealers or other authorized repair facilities 

• 24-hour roadside assistance with enhanced roadside benefits, including battery service, flat tire assistance, fuel5 or fluid delivery,6 and lock-out assistance up to $100 per occurrence 

• Towing reimbursement of up to $100 to your nearest Volkswagen Dealer or authorized service provider

• Rental car reimbursement up to $35 per day for up to ten (10) days if required

• Trip interruption coverage up to $200 per day for a maximum of five (5) days if required, for a total benefit of $1,000 per occurrence

• Transferable for a $50 fee if you sell your vehicle to a private party 

• Cancelable at any time; after 30 days, subject to a $50 fee8


---------------------------------------------------------------------------------------------------------------------------------------


Coverage exclusions may apply3 : 

• Mechanical breakdowns covered by your vehicle’s manufacturer’s warranty 

• Mechanical breakdowns caused by accident, collision, vandalism, or weather related conditions 

• Mechanical breakdowns caused by lack of maintenance or pre-existing conditions


1 Certified Pre-Owned (CPO) Vehicle Service Protection coverage runs concurrently with any applicable manufacturer’s warranties. 2 Please consult your Customer Agreement for all available Vehicle Service Protection plans.3 Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions. 4 Any necessary replacement parts will be replaced using original equipment manufacturer (OEM) or OEM-approved parts. 5 Due to a covered mechanical breakdown, up to three (3) gallons of fuel delivered up to three (3) times per calendar year at no additional cost. 6 An emergency supply of oil, fluid and water will be delivered if the Member is in immediate need. Payment for these fluids is the named Member’s responsibility, due upon delivery. 7 Due to a covered mechanical breakdown. 8 Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.


Lease-End Protection

Lease-End Protection 


End your lease with added ease, not expense. 


Now that you’re leasing a Volkswagen, you’re in for several years worth of fun-filled adventures. And while you are thoroughly enjoying your new vehicle, there is the potential for excess wear. The good news is, optional Volkswagen Drive Easy Lease-End Protection1 waives up to $10,000 of excess wear-and-tear charges for interior stains, tire wear, chips, dents and dings, and more at the end of your lease. In addition, there’s no deductible. This way, you can maximize the excitement of your lease while minimizing your lease-end costs.


Lease-End Protection benefits2 : 

• Waives covered excess wear-and-tear charges up to $10,000 

• Waives up to 500 excess miles 

• Covers charges for missing parts up to $150 in total 

• No deductible 

• Transferable for a $50 fee if another private party assumes your lease agreement 

• Cancelable at any time; after 30 days, subject to a $50 fee3 


Coverage of items such as: 

• Paint wear and exterior surface dents, scratches, chips, pits or cracks, and discoloration 

• Interior upholstery surface rips, tears, stains, burns, and spotting 

• Front and rear windshield and side glass chips 

• Carpet rips, tears, stains, and spotting 

• Side and rear view mirrors (glass, surface, and mechanical/electrical) 

• Front and rear door, hatch, and tailgate rubber seals 

• Head lamps, tail lamps, and light bulbs 

• Bumpers, bumper covers, step bumpers, and surrounding bumper trim 

• Convertible tops; including trim and moldings 

• Audio equipment, speakers, and systems 

• Badges and body insignia 

• Tire wear 

• And much more…


---------------------------------------------------------------------------------------------------------------------------------------


Coverage exclusions may apply4 : 

• Any itemized excess wear-and-tear charge that exceeds $1,000 

• Repairs performed prior to lease agreement termination 

• Charges for alterations or modifications to the vehicle 

• If vehicle is used for competitive driving, racing or a prohibited commercial purpose 

• Any charges caused by Customer’s wrongful or intentional acts


1 Lease-End Protection is available only if you lease your vehicle through VW Credit Leasing, Ltd. 2 Lease-End Protection is not available in New York. 3 Please consult your Lease-End Protection Addendum for complete cancelation rules, including state-specific cancelation rules. 4 Additional exclusions may apply. Please consult your Lease-End Protection Addendum for specific coverage details, including limitations and exclusions.